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  • Be friendly when a new patient comes in
  • Allow same-day appointments or walk-ins 
  • Respect their privacy and guide them to a separate room if they do not feel comfortable talking at the front desk
  • Offer for any parents to stay in the waiting room while their child speaks to you privately
  • Discuss the privacy policies of the patient (HIPAA) 
  • Respect their choices in decision making, guiding them to the direction of protection and preventative measures
  • Use inclusive terms when talking to them about their partners 

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